FAQS

1. Products & Beauty Tips

• Are your products suitable for sensitive skin? Most PureneStyle products are formulated to be gentle. However, we recommend checking the ingredient list on each product page or performing a patch test before full use.

• Are your products cruelty-free? Yes! At PureneStyle, we love our furry friends. None of our products or ingredients are tested on animals.

• Where can I find the full ingredient list? Full transparency is our priority. Ingredients are listed on the physical packaging and the "Ingredients" tab on every product page at purenestyle.com.

2. Orders & Payments

• What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.

• Can I change or cancel my order? We process orders quickly to get them to you ASAP. Please contact us at support@purenestyle.com within 2 hours of placing your order if you need to make changes.

3. Shipping & Delivery

• Where do you ship from? All orders are shipped from our fulfillment center in California, USA.

• How long will it take to receive my order? Standard shipping within the USA typically takes 3-7 business days. International shipping varies by location (usually 7-21 days).

4. Returns & Exchanges

• What is your return policy for opened makeup? Due to hygiene and safety regulations, we cannot accept returns on cosmetics or skincare products that have been opened or used. Unopened items in original packaging can be returned within 30 days.